Customer Guided Tour Policies

 

CUSTOMERS ARE REQUIRED TO BRING THE FOLLOWING ITEMS OR THEY WILL NOT BE ALLOWED TO BOARD THEIR TOUR:

  1. State or Government Issued ID

  2. The card used at booking with the name matching the ID brought

If you have any questions, please refer to our "Credit/Debit Card & ID Requirements" Policy

 

Customer Cancellations

  • Refunds for customer cancellations are only available seven days before your scheduled departure; this includes bookings made within the 7-day cancellation window.

  • If the flight is rescheduled during this seven-day window, a refund is not available even if the drive is rescheduled outside the 7-day window.

 

If you need to cancel your tour, please call (844) 364-4653 or email info@dsluxury.com. When contacting to cancel, you will need the first and last name on the booking and the reference number associated with your booking.

 

Rescheduling

Customer rescheduling is available up until 24 hours prior to your tour. After 24 Hours, there is a flat $40 rescheduling fee charged if a change in time/day needs to be made.

 

Office Hours

Our office is open Monday - Sunday from 10 AM - 10:30 PM.

 

Tour Time and Grace Period

Customers are expected to check in for their drive 15-20 minutes before. This allows adequate time to check in, receive a safety briefing, and enter the vehicle. If you arrive more than 10 minutes late,you are subject to a $50 late fee. You must pay the late fee before boarding. If NOT, you will be denied your drive and receive no refund. If you do not show up for your tour, you will not receive a refund.

 

 

Weather

 

The safety of our passengers and crew is our top priority at all times. In order to ensure a safe and enjoyable experience for everyone, we have established the following weather policy for our vehicle tours:

  1. Weather Monitoring: We will continuously monitor weather conditions in the areawhere our tours operate. Our drivers will use the most up-to-date weather information to make informed drive operations decisions.

  2. Tour Cancellation: If weather conditions are deemed unsafe for the drive, we may cancel or delay the tour. In this case, the bookie will be given the option to reschedule their tour. If the bookie purchased weather insurance, they have the option for a full refund, excluding the cost of the weather insurance.

  3. Driver's Discretion: The final decision to drive or not will be at the driver's discretion. If the driver determines that the Road conditions are not suitable for the drive, the tour will be canceled or delayed.

  4. Weather Criteria: The following weather criteria will be used as a guide for the driver's decision-making:

  5. Visibility: The driver will ensure that visibility is sufficient for the safe operation of the vehicle.

  6. Wind: The driver will assess wind conditions and ensure that they are within safe limits for the type of vehicle being used.

  7. Precipitation: The driver will not operate the vehicle in the presence of heavy rain or other severe weather conditions.

  8. Road: The Driver will asses the road and city conditions to ensure the safe opperation of the vehicle.

  9. City Conditions: The driver may alter the route, or shorten the tour if the driver determines that city conditions may compromise the safety, or enjoyment of the vehicle occupants (example of bad city conditions:Emergency Response In Progress, Street closures, Protests,Road Hazards, etc)

  10. Passenger Responsibility: It is the responsibility of passengers to inform us of any health or mobility concerns they have that may affect their ability to safely participate in the tour. Passengers must also dress appropriately for the weather conditions and follow all safety instructions provided by the driver.

 

Weather Insurance

If DS Luxury cancels your tour due to unsafe weather conditions. In that case, Weather Insurance will guarantee you a full refund of your tickets along with any additional tour Add-ons and upgrades (excluding the weather insurance itself). We highly recommend weather insurance if you cannot reschedule your tour. Choosing not to purchase weather insurance will leave you with the option of rescheduling your drive OR receiving a booking credit to be used on a later date. You can ONLY purchase weather insurance at the time of booking.

 

Tour Routes

All routes are subject to current weather, road restrictions, and driver discretion. If you have any questions regarding alternate tour routes, please call and speak to a DS Luxury representative.

 

Tour Add-ons

All sales for tour add-ons, including but not limited to Photo packages, Decorations, etc., are final and nonrefundable.

 

Photo Package

Photos can be purchased at booking and before or after your ride. Photos will be emailed to the customer. The email will include a photo of the customer(s). Customers will only receive the photos shown to them after their tour. DS Luxury will not provide "Raw" photos to the customer.

 

OTA's

DS Luxury works with many different OTAs (online travel agencies), such as Groupon, Get Your Guide, and Adrenaline, to promote our services to a broader audience. Drives booked through these OTAs must be confirmed with us before the drive. These drives are unique to the OTA and are non-transferable to any tours advertised by DS Luxury. Drives purchased through an OTA fall under their customer policies. OTA tours have specific availability and do not match the same availability for tours that DS Luxury advertises.

 

PRIVACY POLICY

Last updated: April 2024

 

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